The Learn Productivity & Personal Development Bundle

2 Reviews
190 Enrolled
12 Courses & 17 Hours
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What's Included

Active Listening Skills: Give & Receive Feedback at Work
  • Certification included
  • Experience level required: Beginner
  • Access 21 lectures & 1 hour of content 24/7
  • Length of time users can access this course: Lifetime

Course Curriculum

21 Lessons (1h)

  • Your First Program
  • Active listening and the right way to give and take feedback
    Course welcome and introduction1:53
    Active listening2:10
    Example of active listening and improved comprehension from this course3:24
    Cycle of constructive active listening and communication2:29
  • Giving and taking feedback
    What exactly is correct feedback1:14
    Giving employee feedback3:29
    Situation Behavior Impact (S.B.I Model)3:02
    How to take feedback3:29
    If you have to give negative feedback3:07
    Four box feedback model that bosses use with their employees5:52
  • Listening to negative feedback
    Listening to and getting feedback, even if negative2:31
  • Example of not listening or "fake listening" by a company I no longer work with
    Example of not listening or "fake listening" by a company I no longer work with4:57
  • Note taking techniques to boost retention of what you hear or learn
    Memory and retention of what you listen to4:34
    Improving retention of what you learned - retention skills4:59
    Note taking techniques5:14
  • Emotional Intelligence introduction
    Introduction to how Emotional Intelligence is related to Active Listening1:33
    Introduction to Emotional Intelligence4:44
    Five-step formula for controlling your own emotions3:46
    Controlling initial reactions2:43
    Emotional awareness exercise3:09
    What is empathy4:08

Active Listening Skills: Give & Receive Feedback at Work

Alex Genadinik

Alex Genadinik | Business, Entrepreneurship, SEO, Marketing, Amazon, YouTube

4.5/5 Instructor Rating: ★ ★ ★ ★

Alex Genadinik is a coach on business, entrepreneurship, SEO, marketing, and Amazon. He is a 3-time best selling Amazon author with some of his books used in universities and high schools. He is also the creator of top entrepreneur mobile apps with 2,000,000+ downloads, host of a popular business and marketing channel on YouTube with 2,000,000+ views, a successful affiliate marketer, a serial entrepreneur in many other fields.


Learn a professional and systematic way to give and receive feedback at work and in your personal life using the Situation-Behavior-Impact (SBI) model. Giving or taking bad, critical, or negative feedback at work or in your interpersonal situations can be difficult. There is also a risk of having the conversation turn negative, and escalate into a conflict that is accompanied by negative emotions like anger, frustration, or even fear. This course will give you skills to listen better and to read the emotions of the other person better so you would be less likely to have your difficult conversations go poorly, and achieve desired outcomes.

4.3/5 average rating: ★ ★ ★ ★

  • Access 21 lectures & 1 hour of content 24/7
  • Give constructive feedback that people listen to
  • Have people actually think about & make changes based on your feedback
  • Take feedback & actually hear what people are telling you
  • Improve your listening skills
  • Have more productive working relationships with people by boosting your listening skills
  • Gain a valuable leadership & career skill


Important Details

  • Length of time users can access this course: lifetime
  • Access options: desktop & mobile
  • Certificate of completion included
  • Redemption deadline: redeem your code within 30 days of purchase
  • Updates included
  • Experience level required: beginner
  • Have questions on how digital purchases work? Learn more here


  • Any device with basic specifications


  • Unredeemed licenses can be returned for store credit within 30 days of purchase. Once your license is redeemed, all sales are final.
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